Hidemi’s Rambling No.551

When I left Anaheim on my latest trip, I got up 6 a.m., took ‘Uber’ again and then caught a bus to LAX. I know so well that the bus to the airport seldom comes on schedule here, which made me too nervous to have room in my mind that should feel sad to leave California. I took the bus because I had purchased the ticket by a round-trip discount, but I thought I would most likely use ‘Uber’ for my next trip. That thought told me I was determined to come back here. Actually, I was searching for a way to move in and live here somehow throughout the whole bus ride. After I arrived at the airport, I joined a long line for check-in. I heard a conversation between a customer in line and an airline employee. “Excuse me, I need to show this passport of mine for the flight, right?” “Let me see, well, no, yours has expired.” “Whaaaat?” I was envious of those easygoing people who hadn’t cared to see an expiration date on their passport up until they got to the check-in counter for an overseas travel. I started to prepare for this trip well over eight months ago. A couple with a baby was checking in before me. The counter person said to a woman, “You can’t check in as your name on the reservation is different from the one on your passport.” She replied, “That’s OK. I made a reservation by my maiden name, that’s all.” “That’s not OK, you can’t take the flight.” “Whaaaat?” The couple and the airline employee began to make numerous phone calls. At one point, they were required a marriage certificate. At another, the woman resorted to pity for an exception, saying, “We have a baby.” Every try didn’t seem to work though. I was envious of those people who casually made a flight reservation. When I made it online, I checked the spelling of my own name on the screen at least ten times. As too many careless passengers occupied the counter, it took so long to have my turn to check in. I intended to show people how smoothly things could go by careful preparation I had carried out. Then I was told, “Both your flight and the next one on the schedule have been cancelled.” “Whaaaat?” It was a clear fine day without a speck of cloud. I wondered when this airline’s planes flew if they didn’t in such nice weather like this. The good thing was, the flight was to Vancouver and I had purposely moved an international flight to Japan to the next day so that I took it with any delays since I didn’t trust this airline. Two flights were cancelled altogether and the next one to Vancouver was five hours later. The counter person told me that the larger airplane would be used because of the two cancellations and my seat would be in the business class. I was also allowed to use the executive lounge. To me, five-hour waiting would be nothing considering the business class and the lounge. I was even grateful for the cancellations. I was headed for the security gate cheerfully with my head full of the coming goodies, and never prepared for the biggest ordeal of my trip that had awaited me next…

Hidemi’s Rambling No.543

I purchased air tickets to California six months before departure when they were on a limited-time discount sale. Two months before the flight, I received an e-mail from the airline company. It said that the schedules of my flight had been changed. The changes were whopping six hours for both departure and arrival. I was very shocked. I had already booked and bought tickets of connecting domestic flights because the earlier I booked, the more discounted the tickets were. Six hours was too big to adjust my existing reservations and I had to cancel them and get new tickets for the altered flights. Six hours late for arrival meant that I couldn’t catch the last bullet train to ride home after flying domestically, and had to stay at a hotel near the airport to take the domestic flight next day. Those new domestic flight tickets were priced higher as the dates were closer. Added cancellation fees to them, I paid $200 more to what I had originally paid. The hotel stay added $150 to that. One e-mail cost me $350 in total. A month before the flight, I received another e-mail from the airline. It said that the flight schedules had returned to the original ones. I almost fainted. All the fuss I had made was completely unnecessary and I had just thrown money away. It nullified $350 and time I had spent a month before, and I had to go back to my original plan of the connecting domestic flights. I cancelled and booked all over again, with the higher cancellation fees and the higher-priced tickets as the dates were even closer. The total extra cost soared astronomically. I had flown overseas many times in my life, but an outrageous thing like this had never happened before. My partner who will accompany me on my trip to U.S. called the airline. Their phone line was an information number that a caller needed to pay. They made us pay even for complaint. After a long argument, the airline reluctantly agreed to pay for half of what we had paid extra. But there were neither apologies nor recompense for the trouble we had been through and the time we had spent. They didn’t let my partner talk to the manager for the reason that he or she could be reached by a fax. The flight is only a few days away and I’ve been praying not to receive any more e-mail from the airline about another schedule change. Since I will fly across the Pacific by this ‘Air Shambles’ soon, so many worries have mounted. Do they maintain their airplanes properly? Do they examine their pilots’ mental states? Do they let their cargo handlers nap inside the plane too? My overseas travel has officially begun before the actual departure with exhaustion from arrangements and troubles. And I know I will pile up mountainous absurdities and problems during the trip, and will have a simper smile on my face as a result of excess anger by the time of a return. It crossed my mind that I’d better cancel the flights and the hotels and call off the whole trip. That would save a lot of money and energy. But something in me constantly shouts I need to go. Something tells me that if I got cozy in an easy Japanese life, my brain would die and my life would be over here. The sense of taking action and moving forward feels so good. That’s why I like to go abroad despite all those difficulties…